
YOUR CHRG ORDER
From our shop.
To your door.
Order online in Egypt. Choose your available courier at checkout and see your full total before placing the order.
Delivery within Egypt
Available delivery options and their charges are shown at checkout. Enter your governorate, full address and a reachable phone number so your order can be delivered correctly.
The checkout total includes your products, any accepted discount and the selected delivery charge. We do not add a separate delivery charge after you place your order.
Cash or InstaPay
For cash on delivery, pay the total shown on your order confirmation in Egyptian pounds when your courier delivers the order.
When InstaPay is available at checkout, use the recipient link shown there, send the full order total and upload the original successful-transfer screenshot. The screenshot is screened for payment details and signs of misuse. Your order is received for bank review; our team confirms the transfer in the receiving bank account before processing the order. Do not pay again while a transfer is under review.
An exact payment or a close round-up is accepted for review. If your transfer exceeds the total substantially, your order is still received and our team will contact you about the excess. A payment below the order total cannot complete InstaPay checkout. Contact support@chrg.energy if you sent the wrong amount or cannot upload your receipt.
Confirmation and tracking
After placing an order, keep the confirmation number shown on screen. Order emails include a tracking link; verify your order’s phone number to view its status.
Delivery timing depends on your location and the courier. Contact support@chrg.energy with your order number for an estimated delivery date, a missing confirmation or a delayed delivery.
Changes and cancellations
Contact us as soon as possible if your address or order needs to change. Orders that have not been dispatched can be cancelled without a cancellation charge. If your order has already left us, we will explain the available delivery or return options.
A delivery problem?
For a missing, incorrect or damaged order, contact support@chrg.energy with the order number and a description of the issue. Photos can help us understand a problem, but please do not send payment credentials or verification codes.


