01 / 04Icy EditionCold Menthol
10 Strips · 50mg Caffeine · 0g Sugar
RETURNS & REFUNDS
Need a hand?
We’re here.
Contact our support team about a return, replacement or refund. Keep your order confirmation so we can find your order.
Sealed-product returns · 14 days
You may request a return or exchange within 14 days of receiving your order. For a change of mind, the strips and their protective packaging must be unopened, sealed and in their original condition.
Opened or used consumable products cannot be returned for a change of mind when they cannot be restored to their original condition. This does not remove your rights if a product is defective.
Incorrect, damaged or defective products
Contact us within 30 days of delivery if your product is defective. You may request a replacement or a refund. Please also tell us promptly if we delivered the wrong item or it arrived damaged.
Defective-product replacements or refunds are handled within one week of your request, without additional cost to you.
How to start a return
Email support@chrg.energy with your order number, the affected flavor and what you would like us to help with. We will provide collection or return instructions. Do not send a parcel to an unconfirmed address.
CHRG covers the return courier cost for eligible returns. There is no restocking fee.
Your refund
Approved returns receive a refund of the returned products’ price. For a full-order return, we also refund the delivery charge paid for that order. Refunds are in Egyptian pounds using the original payment method. For cash-on-delivery orders, we arrange the cash refund with you; a different method is used only if you agree.
Your rights under Egyptian consumer protection law are preserved. For help with any return or refund, contact support@chrg.energy.